• Makalala Trans service operates as a 48-hour counter-to-counter service without collection or delivery. Proof of identification, such as  ID book, passport, or driver’s license, is required for both sending and receiving parcels. The designated individual for parcel collection must be specified, and valid contact details are mandatory.
  • Transport costs for parcels are determined by considering the true weight and volumetric weight of the parcel/consignment. The higher of the true weight or volumetric weight is used to calculate the cost, with a minimum set charge applicable to all consignments. 
  • Accepted payment methods include cash, EFT transfers, and all major credit and debit cards. Upon acceptance of a parcel/consignment, Makalala Trans issues a bill, serving as proof of the transport agreement between Point A to point B.
  • Makalala Trans disclaims liability for any loss or damages, loss of life, bodily injury, or damage to property, unless directly or indirectly resulting from gross negligence or willful misconduct by Makalala Trans or its representatives.
  • Makalala Parcel service does not include pets or any live stock. 
  • Certain goods are restricted due to transit restrictions or hazardous nature. Senders must inform the driver that Parcel have hazardous goods, and necessary documentation must accompany the consignment.
  • Makalala Trans stores consignments for up to 3 month.
  • Makalala Trans does not provide door-to-door delivery services; all parcels must be collected at the specified station or office.